Digipost terms

Summary of Terms and Conditions for Use of Digipost for Private consumers: 

• About Digipost: Digipost er en tjeneste fra Posten Bring AS som lar brukere sende, motta, signere og arkivere elektroniske meldinger. Ved registrering samles inn brukerens navn, fødselsnummer, adresse, e-postadresse og mobilnummer. Brukeren må være minst 15 år gammel.

• Pricing and invoicing: t is free to create a Digipost account, as well as to receive and store letters and documents. The user is given a certain amount of free storage space and can send a limited number of letters for free per month.

• Service level: The goal is for Digipost to be available 24/7. The service may be temporarily unavailable due to technical issues, maintenance, or upgrades. 

• Use of Digipost: The user permits all potential senders, including public authorities, companies, organizations, and private individuals, to use Digipost for communication with the user. 

• Privacy: Personal data is processed in accordance with applicable privacy legislation. By accepting the terms, the user consents to such processing. 

• Changes of Terms: Posten may change the terms by notifying the user within a reasonable time before the changes take effect. For significant changes, the user will be asked to accept the new terms to continue using the service.

See full terms and conditions below. 

Agreement terms and conditions for use of Digipost for private consumers 

The terms below cover the rights and obligations that you have as a user of Digipost, and by accepting the terms you also give permission to process personal data about yourself. You must therefore review the terms and conditions carefully and assess whether you accept these before you start using Digipost.If you have any questions about the terms and conditions, we recommend that you contact Norway Post by email at kundeservice@digipost.no and await Norway Post’s response before accepting the terms and conditions for using Digipost. 

Below are the terms and conditions governing the use of Digipost (“Terms”), a service provided by Posten Norge AS (“Norway Post”), co. reg. no. 984 661 185. The Terms are regarded as read, understood and accepted by the natural person who will use Digipost (“the User”) by the User checking “I accept the Digipost terms”, clicking on the button marked “Register me for Digipost” and using Digipost. The User is advised to print out the Terms and keep them, together with acknowledgement of acceptance of the service. 

The User must be at least 15 years of age to be able to register and use Digipost. 

The Terms apply to the User’s use of Digipost for purely personal or other private purposes. The Customer Terms for Digipost – Company apply to public authorities, companies (including sole proprietorships), organisations and others who use Digipost for purposes other than purely personal or other private purposes. 

1 About Digipost

Digipost provides access to send, receive, sign and archive information and data (“Messages”) in electronic form from registered users of the service (such as public authorities, companies, organisations and private individuals). The following information will be collected during the registration process before the User can access Digipost: 

• Name
• Personal identification number 
• Address
• Email address
• Mobile phone number 

Messages via Digipost are based on secure identification of senders, recipients and their physical postal addresses. It is therefore necessary for the User to provide the correct information in order to fulfil the contractual relationship under these Terms. 

Digipost also includes a number of optional additional services. These Terms also apply to the supplementary services unless stated otherwise in the contractual basis for the supplementary service in question. 

2 Price- and invoicing terms

Creating an account in Digipost and receiving and archiving letters and receipts are all free. The User has a specific amount of free storage space and the option to send a specific number of letters free of charge each month. Information on the available storage space and number of letters can be found at www.digipost.no. 

If the User makes use of payable services in Digipost, payment must be made through a secure payment service from a trusted third party. The user must enter the required card information. This information will be stored by a trusted third party in order to facilitate future payments. 

By entering valid card information, the User accepts that Digipost can debit the debit card/account for all purchases in Digipost, and that the amount for subscription services can be deducted automatically when due. The User is obliged to ensure that the card entered is valid, that they can use it and that it has sufficient coverage for future due payments. The amount charged to the account will follow the price list in force at any time, with the addition of statutory VAT at the time of payment. 

3 Service level

Digipost aims to be available to customers and users 24 hours a day, 7 days a week. Norway Post may suspend service in the event of a technical fault, software upgrade, system maintenance, changes, power failure or similar conditions. 

If Norway Post is aware that the service will be suspended, Norway Post shall notify the User of this within a reasonable period of time before the service is cancelled. Norway Post shall notify the User as soon as possible if the suspension of the service is not known in advance. 

Norway Post is not obliged to notify the User if suspension of the service is assumed not to be of significance to the User. 

Notification may be in the form of a message sent to the email address provided by the User when registering, to the User’s Digipost mailbox and/or at www.digipost.no. 

Messages through Digipost will be processed on an ongoing basis and the messages will be available to the recipient in accordance with the agreement with the sender, normally immediately after sending. However, the send time may vary, and the send time may increase when there are many simultaneous tasks or large tasks in progress. 

4 Use of Digipost

4.1 General

The User shall only use Digipost as described in these Terms. 

The User can log on to Digipost with ID-porten or other similar security instrument approved by Norway Post. The password/code is the User’s signature when using Digipost. It will be assumed that it is the User who has made use of the service in question on Digipost where the correct login is used. The same applies if the User has granted others access through the sharing functionality in Digipost. 

The security solutions are protected by a password/code which is personal. The User is solely responsible for its use. It is therefore extremely important that a unique password/code is used which are never given to others or written down so that unauthorised persons can pretend to be the User with regard to Digipost. The password should be changed in accordance with the specifications stated as requirements for the security solution at any given time. 

The User is solely responsible for losses resulting from the User giving their Digipost information to others or that others have such access as a result of circumstances on the User's side. 

The User undertakes not to hack illegally into data resources to which Digipost grants access or otherwise use unlawful means to acquire data or information. The same applies to other attempts to breach security or unnecessarily disrupt other parties’ use of Digipost. If the User inadvertently gains access to other users’ or customers’ data in Digipost, the User shall notify Norway Post in writing of the matter immediately and delete any data received by the User. 

Norway Post does not monitor the content of messages that are sent to, received, signed or archived in the Digipost mailbox, and is thus not responsible for the content and form of the messages, as well as the content of any links. Nor is Norway Post responsible for errors, shortcomings and/or undesirable properties of relevant data, file attachments, links, etc. 

All necessary personal data that Norway Post has about the User must be updated at all times. The User shall personally provide notification of any changes to email addresses,  and other conditions of significance to the use of Digipost by logging in to www.digipost.no and changing this under personal settings. 

If the User discovers errors, shortcomings, irregularities or other conditions that may be significant for Norway Post as a supplier of Digipost, the User shall notify Norway Post about this. 

4.2 Sending messages

The User undertakes to identify or label messages in the manner required by Norway Post at any time. 

The User must have registered as a business customer in order to use Digipost for the sending of invoices and for marketing enquiries in business activities, etc. 

4.3 Receipt and archiving of messages

The User grants permission for all potential senders, including public authorities, companies, organisations and private individuals, to use Digipost for communication with the User. When the User has been registered, all senders may send the User digital mail, including invoices, health documentation, insurance agreements, notifications and letters from public entities, regardless of prior consents to electronic communication. Senders may choose only to send the User letters in Digipost. This means that the User will not receive the letters in their physical mailbox/postbox. The User understands and accepts that the sender’s use of Digipost replaces equivalent communication via regular post to the User’s physical mailbox/postbox. 

The User will receive notification (by email/SMS/push, depending on what is offered by Digipost), about messages received at the Customer’s Digipost mailbox. The User can change the settings for receiving such notifications in their personal profile. In any event, the User is personally responsible for maintaining an ongoing overview of new messages received in Digipost. 

The User has the option of archiving messages in Digipost. Messages that the User deletes in Digipost will be unavailable to the User immediately after the User has confirmed that the message is to be deleted. 

Senders of messages in Digipost can request confirmation that the message has been opened by the User. Such messages will be marked with information for the User to indicate that the sender will be notified when the message is opened. 

All messages received in Digipost are stored on secure servers. 

Digipost gives the User the opportunity to create a personal, secure digital archive where the User can transfer and store digital files to secure servers, and which gives the User access to the files via the Internet. Digipost offers a given amount of storage space free of charge. The amount of free storage space available at any time is specified at digipost.no. 

5 Norway Post's obligations and rights

Norway Post is responsible for carrying out the tasks that the User initiates pursuant to these Terms.

Norway Post is not liable for errors, shortcomings or disruptions related to equipment, software, access to or transmission via the Internet or the User’s selected authentication solution (BankID issued by any bank in Norway, or any other corresponding security instrument approved by Norway Post). 

Norway Post does not monitor the content of messages that are sent to, received or archived in the Digipost mailbox, and is thus not responsible for the content and form of the messages, as well as the content of any links. 

If Norway Post becomes aware that messages in Digipost have been sent incorrectly or are contrary to legislation, regulations or official decisions, or otherwise involve abuse of Digipost in the opinion of Norway Post, Norway Post may withdraw these. The above also applies to messages that have already been delivered to the User’s Digipost mailbox. Norway Post will inform the User if such withdrawal takes place. 

Norway Post has the opportunity to send messages to the User regarding new opportunities, operational information and other information related to Digipost. 

6 Changes

Norway Post may change the Terms, including prices, with one month’s written notice to the User. Notification will be sent to the email address provided by the User, or to the User’s Digipost mailbox. The same applies if Norway Post makes significant restrictions in Digipost’s area of use. Changes may nevertheless be made without prior notice if the change, in the opinion of Norway Post, is of benefit to the User, or is of minor significance. Norway Post shall nevertheless inform the User of the change by sending a message to the User’s registered email address, Digipost mailbox and/or the next time the User logs in to Digipost unless the change is clearly insignificant. 

If the area of use in Digipost is expanded to include new functions, the User may have to confirm these separately. Information about new functions will be updated on an ongoing basis at www.digipost.no and/or by sending a message to the User’s Digipost mailbox. 

7 Duty of Secrecy

Norway Post and anyone who carries out work or services for Norway Post have a duty of secrecy concerning all information that they may become aware of about the User’s use of Digipost.

Norway Post is obliged to take whatever precautions are necessary to ensure that material or information are not used for purposes other than the implementation of the agreement covered by these Terms or made known to others in violation of this paragraph. Employees or others who resign from their positions with Norway Post remain bound by this confidentiality clause on matters mentioned above also following their resignation.

The duty of confidentiality also applies after the contractual relationship under these Terms has ceased. 

The duty of confidentiality does not apply when there is an obligation to provide material or information pursuant to law, regulation or official decision. 

8 Processing of personal data

Norway Post will process personal data as a result of the User using Digipost and will comply with the provisions of the applicable personal data regulations in all processing of personal data. The Data Owner is Norway Post AS, PO Box 1500 Sentrum, 0001 Oslo. 

The processing of personal data and the User’s rights are described in more detail in the privacy policy. 

9 Digipost errors or defects

9.1 Complaints

The User must inform Norway Post of errors or shortcomings in Digipost that result in the User not being provided with the services to which the User is entitled under these Terms. Notification must be provided within a reasonable time and no later than 10 days after the User discovered or ought to have discovered the defect or shortcoming. 

9.2 Corrective measures

Norway Post must implement measures to correct the error or shortcoming as soon as possible after having been made aware of such an error or shortcoming in Digipost. 

9.3 Price reduction

If there are errors or shortcomings in Digipost in the User’s use for which Norway Post is responsible under these Terms and which result in the User not being provided with the services to which the User is entitled, the User may claim a price reduction insofar as the User has paid for the use of Digipost/services in Digipost. In such cases, the User will normally be credited a proportional price reduction for the service in question. Where the relevant service has been absent in its entirety and this is due to circumstances for which Digipost is responsible, the User will be entitled to a refund of the price paid for the service. If the User has been prevented from sending out messages, the User will not be entitled to a price reduction for these messages, but may be entitled to compensation if the conditions for this are met. 

9.4 Compensation Limitation of liability

Norway Post is liable for direct losses incurred by the User in the event of errors or shortcomings in Digipost for which Norway Post is responsible under these Terms, and which result in the User not being provided with the services to which the User is entitled under these Terms, if this is due to gross negligence on the part of Norway Post. Direct loss is understood to mean necessary and documented additional costs incurred by the User as a result of the error or shortcoming. 

In no way is Norway Post liable for consequential losses or indirect losses as a result of such errors or shortcomings, unless the loss is caused by wilful intent on the part of Norway Post. Indirect losses include, but are not limited to, loss as a result of reduced or lost production or turnover (operational interruption), loss as a result of the service not being usable as intended (loss of use), loss of profits as a result of a contract with a third party being lost or not being fulfilled, or loss as a result of corrupted or impaired data, or other unforeseen damage due to a breach or error in the service. 

However, under no circumstances is Norway Post responsible for messages failing to arrive on time. The services are based on the User keeping their own login details secret. Norway Post is not responsible for the data that the User sends or receives when using Digipost. Norway Post is not liable for any loss, damage or otherwise in connection with the destruction of the User’s data, interruptions, undelivered data, incorrectly delivered data, refusal, removal or deletion of messages in accordance with clause 5 or similar. Nor can Norway Post be held liable if third parties or users of Digipost, deliberately or unconsciously, gain access to the User’s data, hinder or impede the User’s use of Digipost. 

Under all circumstances Norway Post’s total liability to the User is limited to an amount equivalent to the price of the service provided, but a maximum of NOK 30,000 for each claim/each event of liability. This does not apply if the User’s losses are due to wilful intent on the part of Norway Post. If the User’s direct losses are due to contract personnel that Norway Post has engaged to perform its services to the User, Norway Post will be liable only if these contract personnel would also be liable in accordance with the above in the same way as Norway Post would have been. 

The User is personally responsible for the processing of invoices received in Digipost.

9.5 Termination

If there is material breach by Norway Post, the User can terminate the contractual relationship that the User has with Norway Post under these Terms with immediate effect by providing written notice to Norway Post. Point 15, second paragraph applies for the implementation of such termination to the extent appropriate. 

10 Breach of contract by the User

10.1 Payment default by the User

In the event of a payment default, Norway Post can claim interest on overdue payments in accordance with the Act relating to Interest on Overdue Payments. Norway Post can also impose statutory fees when collecting outstanding payments from the User at any time. Any outstanding claim shall be deemed to be overdue in the event of default of payment. 

10.2 Termination and closure

Norway Post can immediately terminate the contractual relationship with the User in accordance with these Terms in the event of a material breach on the part of the User. Upon termination, the User shall be notified that access to send and receive messages has been deactivated and that access to stored data will cease after 3 months. Material breaches include the use of Digipost by the User for the sending of invoices or marketing enquiries in business activities, payment defaults, the User violating legislation, regulations or official decisions, or otherwise abusing Digipost or information or data that is part of Digipost. Reference is also made to Norway Post’s general payment terms and conditions, which apply insofar as they are applicable. 

Norway Post is entitled to temporarily close access to Digipost (suspension) until surveys or clarifications have been completed regarding the User’s use of Digipost. As far as possible, Norway Post shall notify the User in writing by email and/or message to the User’s Digipost mailbox before temporarily closing access to Digipost. 

Point 15, second paragraph applies for the implementation of such termination to the extent appropriate. 

11 Indemnification

The User shall indemnify Norway Post insofar as Norway Post receives claims from or is subject to liability in respect of a third party, and the claim or liability is based on the User’s infringement or participation in infringement of other parties’ rights protected by law (including, but not limited to copyright or adjoining rights, patents, trademarks, designs, know-how or trade secrets), or breach of or participation in breach of any law, regulation or official decision and/or these Terms when using Digipost. In such cases, the User shall have the right to intervene in the claim, or shall be given the opportunity in collaboration with Norway Post to safeguard its interests as if the claim had been made against the User itself. If such a claim is made against Norway Post, the User shall cover, apart from direct financial losses, expenses for assistance in handling the claim in a responsible manner and other expenses that are reasonably linked with third-party claims. The User shall immediately notify Norway Post in writing if the User becomes aware that claims will be made against Norway Post in connection with the User’s use of Digipost. 

12 Grounds of Exemption (force majeure)

Norway Post is not liable for losses arising from statutory intervention or administrative acts, actual or threat of war, rebellion, civil unrest, vandalism, sabotage, terrorism, strikes, lockouts, boycotts and blockades, regardless of whether it is Norway Post itself or the Norway Post organization the conflict is aimed at, or implemented by, and regardless of the grounds for the conflict, including also when the conflict only affects parts of Norway Post's functions, as well as interruptions to IT operations (including the failure of deliveries from external suppliers) due to the above. 

13 Transfer of rights and obligations, etc.

Norway Post can freely assign its rights and obligations under the agreement according to these Terms between companies within the Norway Post group. The right to remuneration may be freely transferred outside the Norway Post Group. 

The User cannot transfer the right to use Digipost as this right is linked to the party in question personally. However, the User has the opportunity to share access to the User’s Digipost mailbox through the sharing functionality in the solution. 

The services in Digipost may not be sold, rented out or otherwise made available to third parties, including by the User performing services for third parties, either for payment or free of charge.

14 Notice

Unless otherwise expressly provided by these Terms, notice in connection with the contractual relationship under these Terms must be provided in writing and sent to the following address: 

To Norway Post:

email: kundeservice@digipost.no or

postal address:
Posten Bring AS
Att: Digipost
Postboks 1500 Sentrum
0001 Oslo

To the User: The User’s Digipost mailbox, the email address that the User provided during registration or the postal address that the Customer has registered with Norway Post. 

15 Regular termination

The parties have a mutual right to terminate the agreement under these Terms by providing two weeks’ written notice, without further justification, provided that all outstanding issues have been settled and that the parties do not have claims against each other. 

Upon termination of the Agreement, the User’s right to send and receive messages will be deactivated at the termination date. Messages that were sent by the sender with postponed delivery before the termination date will still be delivered to the User in Digipost up to two weeks after the termination date. The User will have access to stored data for three months after the termination date. During this period, the User will also be able to transfer messages from the public sector to another digital mailbox with which the public sector has an agreement, via separate functionality for this in Digipost. The stored data is then deleted. The User is personally responsible for making copies of all data that the User wishes to retain after the termination date. Norway Post reserves the right to retain the data necessary for following up the customer relationship. 

If the User’s Digipost account has been inactive for more than 14 months, Norway Post can deactivate the option to send and receive messages if the account is still inactive 14 days after Norway Post has sent notification of deactivation. 

If the User dies, the User’s Digipost account and stored data will be deleted 12 months after Posten was notified of the death. The person(s) with legal power to commit the User must contact Digipost to access the User’s Digipost account before deletion. Norway Post reserves the right to retain the data necessary for following up the customer relationship. 

16 Jurisdication and venue

The contract is subject to and shall be interpreted according to Norwegian law. Attempts shall be made to settle disputes between Norway Post and the User amicably. If this is not possible, either party may bring the dispute before the ordinary courts in accordance with the rules of the Disputes Act regarding venue. 

Last updated January 13., 2025